Frequently Asked Questions You've Got Questions...We've Got Answers!

How do I get to The Lakeland Center?
Located just off I-4, The Lakeland Center is a quick drive from anywhere in Central Florida. Check out our simplified driving directions.

What is the best way to enter The Lakeland Center?
There are 4 entrances to The Lakeland Center. Guests will be directed to an entrance by our parking personnel. Guests with difficulty using stairs may want to use Entrance 2 located on the Northwest side of the facility, between Jenkins Arena and the Exhibit Hall. A handicapped ramp is available at Entrance 1 and Entrance 4 on Lime Street. PLEASE NOTE: The Lakeland Center is a multi-purpose facility, and there are times when the building is being used for other events, in addition to our theatre and arena shows. All of these events use our parking lots, which can make the parking process take longer, so please plan to arrive early on nights that more than one event is occurring.

What are the Box Office's hours, and where is it located?
The Lakeland Center Box Office is open Monday-Friday from 9:30AM–5:30PM, and 3 hours prior to ticketed events. The Lakeland Center Box Office is happy to assist with all of your ticketing needs and is located at Entrance #1. For more information or to place orders directly with the Box Office, call 863-834-8111.

How do I purchase tickets to an event?
There are many ways to purchase tickets to our events. Learn more.

Is there seating available for disabled guests?
Absolutely! The Lakeland Center is fully compliant with ADA regulations. Assisted listening devices are available for Youkey Theatre performances on a first come, first served basis. For seating accommodations, please contact the box office 863-834-8111.

At what age does a child require a ticket?
Children who have reached their second birthday must have a ticket. Children under two may enter without a ticket, but must sit on their parent's or guardian's lap. Ticket policies vary per event, so please check the event's ticket policies at the time of purchase.

I wish to purchase merchandise for a performance. Will it be available?
Many of our shows have merchandise available for purchase. Merchandise tables are located in the Theatre Lobby. Please bring cash, in case a merchant does not accept credit cards. We do have an ATM in our facility, if needed. 

Where is Will Call, and when does it open?
Box Office will call windows are located in the main box office area. "Will Call" windows will be designated by electric signage. To pick up will call tickets; you must present a valid photo ID and the credit card used to make the purchase. “Will Call” is available during regular business hours and 3 hours prior to show time.

When do doors open for events?
Generally, doors to the lobby (for concessions and restroom access) open approximately one hour prior to the start of the event, and doors to the theatre house open 30 minutes prior to the start of the event. However, door times may vary, so please check with the Box Office for more information or call 863-834-8111.

What is your late seating policy?
Each show determines their seating policy, and Lakeland Center personnel must abide by their regulations. All Lakeland Center Broadway shows will have a 5-10 minute seating hold at the beginning of the performance. Please arrive early.

What is your re-entry policy?
Guest must have their tickets scanned out by a member of Guest Services. Once a guest ticket has been scanned out they may not re-enter without their ticket. Please note: some shows may not allow re-entry.

May I bring my camera to a performance?
Small, non-professional still cameras may be brought into The Lakeland Center for certain events. Flash photography is not permitted at any time. Please note: cameras may not be allowed into the facility for certain events. Video, audio, and professional camera and recording devices are prohibited for most ticketed entertainment events. Please check event information for specific camera policies. Fans may not reproduce any film, digital, video or audio recording for commercial purposes without the express written consent of The Lakeland Center.

Can I bring my own food and beverage to an event?
No outside food or beverages are allowed. Guests may not bring their own food and/or beverage to any Lakeland Center event. Guests not in compliance with this policy will be asked to leave The Lakeland Center facility.

Are food and drink available for performances?
The Lakeland Center offers a variety of concession areas in the Jenkins Arena, Youkey Theatre and Exhibition Hall areas. Concession stands offer delicious fare such as sandwiches, hot dogs, nachos, beverages, etc. Center Stage Cafe's pre-show dining option is offered before some events - for complete information call 863-834-8111.

Is Wi-Fi available at The Lakeland Center?

The Lakeland Center offers Wi-Fi access at many locations throughout the facility through the public "Surf Lakeland" network.

Is there a Lost and Found, and where is it located?
Lost and Found is located at The Lakeland Center Administration Office. The Lakeland Center is not responsible for lost or returned items. For further information, call Lakeland Center Administration at 863-834-8100 or email our Receptionist.

Will I be subject to a security search prior to entering?
All patrons may be subject to a bag search and security check.  Plan on passing through security before each event to ensure proper arrival times for an event.

Is there an ATM inside The Lakeland Center?
There is an ATM machine located between Entrance 1 and Entrance 2, near Jenkins Arena and The Lakeland Center Box Office.

Is The Lakeland Center a smoke-free facility?
The Lakeland Center is a smoke-free facility. A guest can smoke in designated smoking areas outside of the facility. Please ask a member of guest services to assist you with locating the closest smoking area.

I smoke an electronic cigarette. Am I permitted to smoke inside?
To further our commitment to ensuring the comfort of all of our patrons, smoking of electronic cigarettes is prohibited inside the facility. These devices can be used in designated smoking areas outside of the facility. Please ask a member of guest services to assist you with locating the closest smoking area.

Are there coat check/bag check services available?
The Lakeland Center does not have a coat or bag check service. Please plan accordingly.

Can I receive a refund for tickets purchased at The Lakeland Center?
The Lakeland Center's policy is that no refunds are offered, except for cancelled performances. In the event of a cancelled performance, service charges are not refunded. For more information, contact The Lakeland Center Box Office at 863-834-8111.

What do I do in case of emergency?
In the event you need emergency attention, please notify the nearest EMT or employee. The Lakeland Center Administration office can be contacted by calling 863-834-8100 during regular business hours (8:00AM-5:00PM) Monday-Friday.

How do I evacuate The Lakeland Center if told to do so?
In the event of an emergency evacuation, please follow the direction of The Lakeland Center staff members to exit the facility in a safe manner. When you arrive, please take a moment to find the 2 closest exits to your section.